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Help Desk Software
VOD Help
Stream To TV
How does Unlimited TV Streaming work?
How much does the Unlimited Stream To TV service cost?
What if I only want to use the Unlimited Stream To TV service?
I thought my plan included unlimited streaming, why does the site say that streaming is $4.95 per movie?

Pay-Per-Minute (PPM)
I am being told that I need to upgrade a component. Why is this?
I am getting a black screen that just says "Ready". How do I fix this?
I am getting a Digital Rights Management (DRM) error. How do I fix this?
I can hear the audio but the video screen is black or green.
What is a premium movie?
What are the system requirements for Pay-Per-Minute?
What bitrates are your movies offered at?
Can I switch between computers?
Can I watch more than one movie at a time?
Still have a question? email support@sugardvd.com and we'd be glad to help!
Pay-Per-Minute (PPM)


What are the system requirements for Pay-Per-Minute?

Windows PC Requirements
 Minimum RequirementsRecommended
Hardware
  • Intel Pentium 266 MHz
  • 64 MB RAM
  • 64 MB available hard disk space
  • Video Card with 16 MB video memory
  • Intel Pentium III 500 MHz or higher
  • 512 MB RAM or higher
  • 256 MB available hard disk space
  • Video Card with 32 MB video memory
Software
  • Windows 98, Windows Me, Windows 2000, XP, Vista, or Windows 7
  • Windows Media Player 7.1 or higher
  • Windows XP, Vista, or Windows 7
  • Windows Media Player 11 or higher
Monitor
  • Resolution at least 800x600
  • Resolution at least 1024x768
Connection Speed
  • Dial-Up Modem at 33.6kbps or higher
  • Broadband (Cable Modem, DSL, T1, etc.) at 1 Mbps or higher
Internet Browser
  • Internet Explorer 5.0 and later
  • Mozilla Firefox 2.0 and later
  • Google Chrome 1.0 and later
  • Opera 9.0 and later
  • Internet Explorer 7.0 and later
  • Mozilla Firefox 3.0 and later
  • Google Chrome 1.0 and later
  • Opera 9.0 and later
Macintosh Requirements
 Minimum RequirementsRecommended
Hardware
  • Intel-based
  • Intel-based
Software
  • OS X 10.4
  • Silverlight 4.0
  • OS X 10.6
  • Silverlight 4.0
Monitor
  • Resolution at least 800x600
  • Resolution at least 1024x768
Connection Speed
  • Dial-Up Modem at 33.6kbps or higher
  • Broadband (Cable Modem, DSL, T1, etc.) at 1 Mbps or higher
Internet Browser
  • Mozilla Firefox 2.0 and later
  • Google Chrome 1.0 and later
  • Safari 3.0 and later
  • Mozilla Firefox 3.0 and later
  • Google Chrome 1.0 and later
  • Safari 5.0 and later


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How does Unlimited TV Streaming work?

You must have a Roku, XBox, iPad, Google TV, PlayStation, Boxee, or Andriod device and a monthly service plan to use this service. Stream hundreds of full-length adult movies directly to your TV. Watch as many movies as you want, for as long as you want and pay nothing extra. Visit the Unlimited TV Streaming activation pages to learn more.

*Note: The Pay-Per-Minute, download to own, and 2 and 7 day streaming services are separate from our unlimited stream to TV service. The unlimited stream to TV service is part of a monthly membership plan and allows you to stream movies to your TV. Our pay-per-view options, including Pay-Per-Minute, allow you to stream movies to your PC or Mac computer and pay as you go.

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How much does the Unlimited Stream To TV service cost?

The unlimited stream to TV service is included with every DVD rental plan at no additional cost. We also now offer the unlimited TV streaming service by itself for $7.95 per month.

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What if I only want to use the Unlimited Stream To TV service?

Great news, we now offer an unlimited TV streaming only plan. Visit the service plans page for more information.

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I thought my plan included unlimited streaming, why does the site say that streaming is $4.95 per movie?

The unlimited stream to TV service is separate from our pay-per-view video on demand services. Our pay-per-view options, including pay per minute, download to own, and a 2-7 day streaming period, allow you to stream movies to your PC or Mac computer and pay as you go for each movie you watch. To view these services click the pay per minute tab located at the top of the site. To watch unlimited streaming movies first load the app on your device then click on a movie.

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I am being told that I need to upgrade a component. Why is this?

Microsoft occasionally upgrades their encryption technology that protects our movies. The upgrade process is not as clear as it could be. If you receive a message saying you need to upgrade, please go to the following address and pay very close attention to the information in the "Troubleshooting" section:
If you still have problems after doing this step and following the 'Troubleshooting' instructions on that page, please follow the step below to reset your DRM.

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I am getting a black screen that just says "Ready". How do I fix this??

You will need to reset your Windows Media DRM. This process should take about 5 minutes. Select your operating system below for further instructions.


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I can hear the audio but the video screen is black or green.

Please visit the following Microsoft KB article: http://support.microsoft.com/kb/909554/

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What is a premium movie?

Premium movies have been selected by their studio to be offered at a higher cost. Typically, this is because these movies cost more in other formats or are harder to find.

Premium movies will always show the "Premium Rate", or the amount of minutes which will be deducted for each minute you watch. For instance, a movie that uses "2.00 minutes per minute" will deduct 2 minutes from your account for every minute viewed of the movie. You will be able to see the breakdown in your viewing history.

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What bitrates are your movies offered at?

Our movies are offered at four different bitrates (qualities):
  • 24kbps: Lowest Quality (Dial-Up)
  • 260kbps: Medium Quality
  • 511kbps: High Quality
  • 1028kbps: Super Quality

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Can I switch between computers?

Yes, you can watch the movies on any computer as long as you first log into our site on that computer, however, only one movie can be playing at a time.

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Can I watch more than one movie at a time?

No, you are only entitled to watch one movie at a time on your account. Watching of multiple movies at a time is not permitted or supported.

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